No longer receiving emails

Discussion in 'Forum Feedback & Problems' started by R100, Feb 14, 2021.

  1. R100

    R100 United Kingdom Subscriber

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    I have noticed recently that I no longer receive email notifications when someone replies to a subscribed post or for conversations. I have changed none of my settings or my email address.

    Could I ask Ross to look into it please?
     
  2. presscall

    presscall United Kingdom Subscriber

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  3. spiritburner

    spiritburner Admin

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    Hotmail is once again blocking the sites notifications as spam. Our service regularly ask for the block to be lifted but it takes ages & once whitelisted it is often blocked again soon after.
     
  4. Fireexit1

    Fireexit1 United Kingdom Subscriber

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    It might be worth looking into adding a DMARC record for the domain. the DMARC record is added to the DNS entry for the domain, but also to the email server that sends out the emails. Probably best to ask the forum software provider for information first, followed by the hosting co.
    DMARC is an anti-spam thing which basically double checks/validates that the email puporting to come from an address is actually from that address. I get the feeling that Microsoft have been ratcheting up the "spam labelling" of emails from non-DMARC enabled email servers. The issue being that the blocked emails don't even make it to the adressee's inbox as they are stopped at Microsoft.
     
  5. R100

    R100 United Kingdom Subscriber

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    @Fireexit1
    That sounds like the way to go. E mails from the forum are not reaching my spam folder.
     
  6. Fireexit1

    Fireexit1 United Kingdom Subscriber

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    Yes but it is often not all that simple - just to set expectation levels...[-o<
     
  7. R100

    R100 United Kingdom Subscriber

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    Agreed. Simple and IT are not bedfellows..
     

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