Yesterday, after going out for the "One form of exercise" allowed at the moment, there was a DHL Parcels card through the door. It had no marks on it whatsoever. No name/date/time, no what we have done with it, nothing. OK - pain, will have to go to website but website says the number is an invalid card reference. Phone up instead. Thats an automated game too, much the same as the website. They say they have operators but I can't get past the select option 1,2,3 fun and games. None of those work without the card reference and postcode which they say is invalid. The "contact us" option on the website leads back to the same mouse wheel. It says if your card reference is not recognised then contact sender. But I don't know the sender.... (please imagine the late Clive James saying that bit in italics as he loved the construction so much!) Has anyone been here please? Did you win?
Did you try hitting the ⌗ key several times to create an error? It helped me to get connected to a real person when the computer finally realized I did not want to talk to a "moron in a tin box" but to a person. Erik
Thanks Erik! I'm not sure I saw that key but it's well worth going back to look for it! "There has to be some way out of here...." Joker/Thief/Jimi Hendrix etc
Of course you were talking about the phone # key rather than anything on the web site. I was being very slow last night wasn't I.
I stopped using ipostparcels when they became DHL, sending parcels with them suddenly became a lot more confusing and expensive. Pity as I had never had any problems before the switchover.
Say "representative". When the computer asks if your call is regarding the status of a package, make sure you say no. Saying yes dumps you back into the automated system. I deal with this professionally a couple times a month.
Have you done a " recce " around your property for the parcel often it will be lashed over a fence , in or around a bin , usually they give some indication .. good luck
Yes, no parcel anywhere - the card is absolutely blank. In the end I took the easiest route. The automated phone system accepted the card reference number (when the web site would not) so it was possible to set up a re-delivery for Monday. We will see what comes. Marc thanks for that suggestion - so it's programmed to understand the word "representative" - most useful to know. That will be the fallback plan.
Well, the USA system is. Good luck, mate.a You'll have to say representative several times. Ever try calling UPS? You might as well skip the phone call and just slam your thumb in the door. Puts you in the same frame of mind, it's every bit as effective for getting your delivery sorted, and takes a lot less time.
