Hello all I was just wondering if it is usual with a long response time from Base Camp? We where right before making the invoice from paypal when they suddenly stopped responding. This was a pretty large order, so I am not sure if that might be the issue? I have bought parts from Base Camp before, and dont think there was any delay that time. I am ordering from Norway by the way.
Try sending them an e mail saying what happened, and asking them if your order/payment went through? I am sure they will try to help you.
Hi, they are very good and i've had loads of items from them ,i've never used paypal (didn't know they took it)They do have long despatch times when busy,,,or it could be a tinternet issue with a message getting lost...
I've bought lot of spares from Base Camp. Great company to do business with. Have always used credit card. I do not believe Base Camp does Paypal. brgds Bjørn
Thanks for the replies! Gonna try once more by mail, guess they have a lot of mails coming in so it takes some time to look at them all. Edit- I payed with Paypal the last time, but if they prefer credit-card that will also work.
I was talking to them earlier this week and what I understood was that they are very busy at the moment. My experience with them is that they always respond and they are very helpful. If your e-mails do not work of some reason try to call them instead.
Hi Kristian, I see from the Base Camp site that they are closed for annual holidays from Friday 24th January until Monday 3rd February. Regards, Kerophile.
Hum, I have tried to mail them for quite some time ago, once more. Has anybody else comunicated with Base Camp recently? Perhaps my mails end up in some filter? It is hotmail i use, so dont see any reason it would not go thru.
I put an order in before christmas and another between then and new year (they missed a couple of items), both arrived in good time. Happy with the service. Alec
